OFFICE OF CONSUMER SAFETY
The Office of Consumer Safety (OCS) was created in 1997 to serve as an advocate for individuals who receive services from the Department of Mental Health and their families. The office provides support to clients and family members who have developmental disabilities, substance abuse problems, and mental illnesses.
The main goals of the office are to ensure that client's rights are not being violated; to review reports of abuse or neglect; and to provide useful information to clients and family members about mental health issues. The Keeping Mental Health Services Safe brochure explains how to identify and report abuse or neglect. You may also view a video version of the information by clicking the link in this sentence or by visiting the Network of Care.
Clients and family members may contact the office regarding concerns about mental health facilities or community providers in various ways:
- Call toll-free at 1-800-364-9687;
- Complete and mail in a complaint form;
- Send an e-mail to OCA;
- Or, write to the Department of Mental Health, Attn: Consumer Safety, 1706 E. Elm St., Jefferson City, MO 65101.
Get the latest information and give your input on the planned 2009 Real Voices, Real Choices Consumer, Family, and Youth Conference. Click the link and read more about it.
