Consumer Affairs
The Office of Consumer Affairs (OCA) was created in 1997 to serve as an advocate for individuals who receive services from the Department of Mental Health and their families. The office provides support to clients and family members who have developmental disabilities, substance abuse problems, and mental illnesses.
The main goals of the office are to ensure that client's rights are not being violated; to review reports of abuse or neglect; and to provide useful information to clients and family members about mental health issues.
Clients and family members may contact the office regarding concerns about mental health facilities or community providers in various ways:
- Call toll-free at 1-800-364-9687;
- Complete and mail in a complaint form;
- Send an e-mail to OCA;
- Or, write to the Department of Mental Health, Attn: Consumer Affairs, 1706 E. Elm St., Jefferson City, MO 65101.
