“Putting People First”

Training in the Mandt System ® is required for all professional staff who support consumers of the Poplar Bluff Regional Center. This training is obtained within the first 90 days of employment and must be provided by a certified trainer in the Mandt System ®. The one-day Basic Level course is designed for supporting individuals who are usually cooperative. It includes a thorough discussion and testing in the following areas:

Attitude & Foundational Beliefs

Managing Emotions

Teamwork

Understanding Stress & the Crisis Cycle

Interpersonal Communication

Touch as Communication

Principles of Assisting

The second day Intermediate Level Mandt System training is designed for professional staff who interact on a daily basis with individuals who have behavioral challenges or those who may become uncooperative and require physical intervention. It includes a thorough discussion as well as practical demonstrations and testing in the following areas:

Concepts of Physical Interaction

Releasing and Separating Techniques

Biting & Hair Pulling

Physical Supports

Physical Restraints

Annual recertification is required to maintain both the Basic and Intermediate Level of

certification in the Mandt System ®.

Certified Mandt Trainers for the Poplar Bluff Regional Center are:

Jim Ferrell, Quality Assurance Specialist

David Bruce, Service Coornator

Training in the prevention, detection, and reporting of Abuse or Neglect is required of all employees of the Poplar Bluff Regional Center. This training is also required of all staff employed by community service providers who contract with the Regional Center to provide consumer supports. The training must be obtained for professional staff immediately upon being hired and on an annual basis thereafter.

Abuse/Neglect training involves an understanding of the following:

• definitions of Class I and Class II Neglect;
• what constitutes physical, sexual, or verbal abuse;
• the misuse of a person’s funds or property;
• how to report suspected abuse/neglect;
• the investigative process when an allegation of abuse/neglect is made.

Abuse/neglect training also informs employees of the legal and job-related consequences when abuse/neglect has been substantiated, and the process and timelines for appealing such charges.

Video tapes, group discussion, role-playing, and written tests may be utilized to enhance this training.

Jim Ferrell, Quality Assurance Specialist, is Coordinator and Trainer for Abuse/Neglect Prevention at the Poplar Bluff Regional Center. Brian receives and reviews all reports of suspected abuse/neglect, and coordinates the subsequent investigative process in accordance with Department of Mental Health regulations.

After a careful review of all investigative information, the final decision regarding substantiation of abuse/neglect is made by Kim Crites, Center Director.

Quality Health/R.N. Consultant Program

MR-DD Community R.N. Program Trainings

The Quality Health/R.N. Consultant program training is a comprehensive health prevention and health promotion program. It was designed and implemented at the Poplar Bluff Regional Center in 1997 and 1998. The program was designed and implemented to educate support personnel at all levels to ensure quality health care for people supported in the Home and Community Waiver Based Program. The training is required for agency owner/administrators, QMRPs, and R.N. Consultants. The training packet contains standardized health forms and expectations for implementation in the group homes and ISLs contracted with the Poplar Bluff Regional Center.

Registered Nurses consulting with the provider agencies comply with the requirement of delegation and supervision required by the Mo. Nursing Practice Act Chapter 335 RsMo.

The MR-DD Community R.N. Program is the statewide implementation of R.N. oversight for people supported by DMH/MR-DD. The implementation of this program statewide began April 1, 2003.

The Quality Health/R.N.C. Program and MR-DD Community R.N. Program are now combined at the Poplar Bluff Regional Center and will remain a required training as needed by new Home and Community Waiver Based Program providers and Residential Care Facilities with a contract with DMH and placement consumers. The trainings are also required by newly hired Registered Nurses contracting with these providers agencies.

Trainer: Linda Goldschmidt, Quality Management R.N.